JuliaSure – Julia Computing

Enterprise Support

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JuliaSure offers development support, production support and indemnification to companies using Julia. Our support service and tools provide major productivity benefits in the development of your Julia applications.

Subscribe to JuliaSure for US $99 per month

Software Support and Maintenance Services

Our experts help you maximize Julia’s potential and ensure your success.

Unique Expertise

Julia Computing was founded by the creators of the language and employs many contributors. There is no question related to Julia that our team cannot answer.

Time travelling debugger

Send a Record and Replay (RR) trace of your crashed program for debugging to us instead of debugging yourself.

Open Source Package Support

Our team is well-placed to fix issues throughout the package ecosystem and in particular with the curated packages.

Proactive Prevention

Our team monitors Julia environments 24/7, and can often resolve issues before they occur.

Roadmap Access

Attend private sessions to understand the product roadmap and provide input.

The Julia Computing support team is comprised of Julia Computing developers, engineers and data scientists located across North America, Europe and India. Julia Computing provides development support and maintenance services to customers in connection with software as follows:

Standard Support Production Support
Bug Fix Request 1 day response time SLA, email only Response within 4 hours1, email and phone options
Minor Feature Request 2 day response time SLA, email only 2 day response time SLA, email and phone options
Major Feature Request2 Bespoke Bespoke
Upgrades, Updates, Patches May be available for download before the general release of next JuliaPro release. New package requests prioritized for review. Priority notification of upgrades, updates, or patches that will affect your production packages and without impact to your business
Indemnification Yes Yes
Julia Computing Slack Channel No Yes3
Prioritized Access to Julia Computing Experts3 Up to 1 hour per month Up to 2 hours per month
Time travelling debugging with RR trace reporting No Yes
  • 1 For requests made during business hours, 5AM-5PM, Monday-Friday, Eastern time US.
  • 2 In the event that Julia Computing determines in its sole discretion that a request involves a major enhancement, Julia Computing will communicate this in writing to the customer and Julia Computing and the customer will negotiate a separate written agreement pursuant to which Julia Computing may provide the major enhancement.
  • 3 Requires a minimum number of licenses. Additional requests beyond the initial time limits can be purchased as consulting services.

Average yearly salary:      $

Number of developers    $ per year
% of time developers spend on maintenance    % $ per year
% of maintenance time spent on open source    % $ per year

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