Enterprise Support and Indemnity

contact sales

Please consider purchasing a subscription to JuliaSure. This can help you increase productivity and reduce costs around developing using open source software.

Subscribe to JuliaSure for US$ 99 per user per month

Software Support and Maintenance Services

Our experts help you maximize Julia’s potential and ensure your success.

Unique Expertise

The technical team at Julia Computing includes a large number of Julia committers. There is no question related to Julia that our team cannot answer.

Proactive Prevention

Our team monitors Julia environments 24/7, and can often resolve issues before they occur.

Roadmap Access

Attend private sessions to understand the product roadmap and provide input.

The Julia Computing support team is comprised of Julia Computing developers, engineers and data scientists located across North America, Europe and India. Julia Computing provides development support and maintenance services to customers in connection with software as follows:

Developer Support ($99 per user per month) Production Support (Contact Sales)
Bug Fix Request 1 day response time SLA, email only Response within 4 hours1, email and phone options
Minor Feature Request 2 day response time SLA, email only 2 day response time SLA, email and phone options
Major Feature Request2 Bespoke Bespoke
Upgrades, Updates, Patches May be available for download before the general release of next JuliaPro release. New package requests prioritized for review. Priority notification of upgrades, updates, or patches that will affect your production packages and without impact to your business
Indemnification Yes Yes
Julia Computing Slack Channel No Yes3
Prioritized Access to Julia Computing Experts3 Up to 1 hour per month Up to 2 hours per month
Access to Enhanced Support FAQs and Knowledge Base Yes Yes
  • 1 For requests made during business hours, 5AM-5PM, Monday-Friday, Eastern time US.
  • 2 In the event that Julia Computing determines in its sole discretion that a request involves a major enhancement, Julia Computing will communicate this in writing to the customer and Julia Computing and the customer will negotiate a separate written agreement pursuant to which Julia Computing may provide the major enhancement.
  • 3 Minimum license required. Additional requests beyond the initial time limits can be purchased as consulting services.
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