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Software Support and Maintenance Services
Our experts help you maximize Julia’s potential and ensure your success.
The technical team at Julia Computing includes a large number of Julia committers. There is no question related to Julia that our team cannot answer.
Our team monitors Julia environments 24/7, and can often resolve issues before they occur.
Attend private sessions to understand the product roadmap and provide input.
The Julia Computing support team is comprised of Julia Computing developers, engineers and data scientists located across North America, Europe and India. Julia Computing provides development support and maintenance services to customers in connection with software as follows:
|Developer Support ($99 per user per month)||Production Support (Contact Sales)|
|Bug Fix Request||1 day response time SLA, email only||Response within 4 hours1, email and phone options|
|Minor Feature Request||2 day response time SLA, email only||2 day response time SLA, email and phone options|
|Major Feature Request2||Bespoke||Bespoke|
|Upgrades, Updates, Patches||May be available for download before the general release of next JuliaPro release. New package requests prioritized for review.||Priority notification of upgrades, updates, or patches that will affect your production packages and without impact to your business|
|Julia Computing Slack Channel||No||Yes3|
|Prioritized Access to Julia Computing Experts3||Up to 1 hour per month||Up to 2 hours per month|
|Access to Enhanced Support FAQs and Knowledge Base||Yes||Yes|